Refund and Replacement Policy

1. Refund and Replacement Eligibility

   We are committed to offering a hassle-free shopping experience. If, for any reason, you are not entirely satisfied with your purchase, you may be eligible for a replacement or a refund. However, we encourage you to thoroughly read the product description in advance to ensure it meets your expectations.

2. Request Process

   To initiate a refund or replacement, please contact our customer support team at support@roryeshop.com. Our team will guide you through the process.

3. Refund Process

   Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund may take up to 15 business days to be processed, and a credit will be applied to your original method of payment.

4. Replacement Process

   For eligible items, you may choose to replace the product instead of opting for a refund. Our team will assist you in selecting a suitable replacement.

   Condition of Returned or Replaced Items: To be eligible for a refund or replacement, the returned or replaced item must be in its original condition. We cannot refund or replace items that show signs of damage, wear, or alteration.

Note: Replacement for an item can be requested only once. After replacement, no further refund requests will be entertained. Please ensure the replacement item meets your expectations and requirements.